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Forum: Troubleshooting

If you are having problems configuring your new Sapphire product, feel free to post in this category to get assitance from other users and/or Sapphire staffed experts.

  1. Exclamation Sticky Thread Sticky: Crossfire F.A.Q.

    Finally all those questions like, can I use card Xxx with card Xxy in CF have been answered by ATI black on white.... ...actually it's black on red... . . . ...with some white... . . . . . ....and orange... . . Whatever. These are the valid combos and working chipsets. Note that the rumour...

    Started by mcbalaban, 09-28-2006 12:30 AM
    • Replies: 1
    • Views: 9,728
    Today 02:21 AM Go to last post
  2. Sticky Thread Sticky: FOR Radeon HD3850 AGP on Socket A. MAY ALSO WORK WITH OTHER AGP CARDS & PLATFORMS.

    Attention! This thread is dedicated only for users: with Sapphire Radeon HD3xxxAGP cards installed in computers based on socket A (socket 462). which did not have any problems with their previous AGP cards in their systems (before upgrading to the Radeon HD3xxxAGP card) which have at least...

    Started by Anunnaki, 11-11-2008 08:27 PM
    3 Pages
    1 2 3
    • Replies: 29
    • Views: 37,633
    07-13-2010 01:43 AM Go to last post
  3. Sticky Thread Sticky: 12V AMPERAGE REQUIREMENTS FOR HD4/5xxx Cards

    Heya,.. For those of you who like reading STICKY threads to gather information, here's some info about what the HD4xxx cards use from the 12v rail :- Wattage and Current Draw -- Idle / Load Sapphire Radeon HD 4670 -- 10W / 70W .. 0.8A / 5.8A Sapphire Radeon HD 4770 -- 40W / 120W...

    Started by Gr33nGecko, 06-11-2009 01:57 AM
    power requirements
    • Replies: 1
    • Views: 3,552
    02-15-2010 01:51 AM Go to last post
  4. Exclamation Sticky Thread Sticky: HD5xxx Series card issues

    Heya,.. If you are experiencing any issues with your HD5xxx series card, then contact the techs @ Sapphire via the email address starting with "tech" from the main troubleshooting STICKY thread and they'll advise you on how to proceed. They are working on the issues and have updated BIOSes for...

    Started by Gr33nGecko, 01-27-2010 10:15 PM
    • Replies: 0
    • Views: 1,896
    01-27-2010 10:15 PM Go to last post
  5. Sticky Thread Sticky: What can happen to Temps when you get a GOOD PSU.

    I too was naive and bought this x1950 Pro without doing the proper research and reading the box. "450watt power supply or greater, 30 Amps on 12 volt rail" I was also having problems with overheating and artifacting. After coming here doing some research and getting some advice from GG, I...

    Started by Noahbody, 09-17-2007 11:39 AM
    • Replies: 2
    • Views: 14,597
    10-11-2009 06:46 PM Go to last post
  6. Thumbs up Sticky Thread Sticky: Reputable PSU's...

    This thread is a straight copy of the thread in the General Section with added useful info about the importance of the PSU in modern systems. Here are some good articles about the subject: Extreme Tech; Firing Squad; Extreme Overclocking Bleeding Edge. Read up! ...

    Started by mcbalaban, 09-27-2006 04:29 AM
    • Replies: 2
    • Views: 23,962
    07-29-2009 08:16 PM Go to last post
  7. Exclamation Sticky Thread Sticky: DIAGNOSTIC LEDs ON HD4850/70/90 & HD3/4xxX2 series cards.

    Heya,.. When lit, the diagnostic LEDs for the following cards have the following meaning :- HD4850 LEDs D1601 - Over temp protection enabled D1602 - EXT 12V fault

    Started by Gr33nGecko, 07-15-2008 12:07 PM
    • Replies: 1
    • Views: 17,625
    07-09-2009 10:51 AM Go to last post
  8. Exclamation Sticky Thread Sticky: Important News About Card Model Support Status

    Just to let you know, that after this month's Catalyst 9.3 release, it is almost certain that cards BEFORE the HD2xxx series will be classed as LEGACY products and therefore be getting 4 drivers a year rather than monthly ones available to date. This means that drivers will be issued every 3...

    Started by Gr33nGecko, 03-11-2009 02:14 AM
    legacy cards, older model support
    • Replies: 0
    • Views: 1,794
    03-11-2009 02:14 AM Go to last post
  9. Sticky Thread Sticky: CCC Fan Speed Control HD3870 / Cards with Temp Sensors ( 3 fan wires ).

    OK, so if your card has 3 wires for monitoring the fan speed, it's totally possible to get it working for HD3870s as you can see from the pic above !! Go to RegEdit ( backup your registry if you think you'll mess it up .. I take no responsibility for anything you do to your own machines ! )....

    Started by Gr33nGecko, 11-04-2008 10:47 PM
    3 wire fan connector, ccc fan control, hd3870 fan control
    • Replies: 0
    • Views: 2,608
    11-04-2008 10:47 PM Go to last post
  10. Sticky Thread Sticky: Product Media Gallery & Brochures

    Heya,.. There's now a media gallery & brochure page available on-site .. it's still a work in progress but it's a good start !! ;) http://www.sapphiretech.com/us/gallery/?go=Video%20Cards Some images are missing and some are in weird formats but the bulk of them should open in any...

    Started by Gr33nGecko, 07-16-2008 02:08 PM
    • Replies: 0
    • Views: 1,409
    07-16-2008 02:08 PM Go to last post
  11. Sticky Thread Sticky: Forum Account Confirmation E-Mails & General Information

    Please do NOT contact me about emails not reaching your account and inability to post because of it. I have absolutely no control over this type of issue and can't do anything about it for you. No Mods have access to lost passwords, accounts, etc and we cannot reactivate or resend confirmation...

    Started by Gr33nGecko, 07-02-2008 04:33 AM
    • Replies: 1
    • Views: 1,965
    07-02-2008 04:40 AM Go to last post
  12. Sticky Thread Sticky: HOTFIX AGP Drivers.

    Available here :- http://support.amd.com/us/kbarticles/Pages/CatalystAGPHotfix.aspx GG

    Started by Gr33nGecko, 06-18-2008 11:37 PM
    • Replies: 0
    • Views: 8,621
    06-18-2008 11:37 PM Go to last post
  13. Exclamation Sticky Thread Sticky: Troubleshooting - Before Posting, Read This First !! ( Or Threads May Get Deleted !!)

    Troubleshooting - The Basics First things first, this is the Troubleshooting Section. This means it is good for asking for help if your brand-new 22" TFT display obstinately refuses to display a picture, if the textures in your favourite game appear distorted if you play it for 18 hours...

    Started by Gr33nGecko, 11-09-2007 12:48 AM
    • Replies: 9
    • Views: 24,631
    11-09-2007 12:55 AM Go to last post
  14. Sticky Thread Sticky: GUIDE: Ingame temp monitoring with ati tray tools.

    Had a bit of free time so decided to do a small guide on how to view card temps while gaming with ATI Tray Tools OSD function. Firstly download ati tray tools here and once installed you should notice an new icon in the systray. Right-click on this icon and expand "Tools and...

    Started by Peav, 09-11-2007 10:37 AM
    • Replies: 0
    • Views: 9,140
    09-11-2007 10:37 AM Go to last post
  15. Exclamation Sticky Thread Sticky: Forum rules - read first & then read the sticky threads !!

    Forum Rules Official Tech Support: This is not an 'Official Tech Support' forum for sapphiretech.com. This is a SAPPHIRE USER BASED FORUM i.e. Sapphire users helping out other Sapphire users. You can ask questions and may receive help, but only after doing appropriate research (your...

    Started by Gr33nGecko, 05-15-2007 07:57 PM
    • Replies: 0
    • Views: 5,055
    05-15-2007 07:57 PM Go to last post
  16. Sticky Thread Sticky: Monitoring temps in games with Rivatuner ...

    I didnt know exactly where to place this tutorial . as this is more for trouble shooting and monitoring your video cards while gaming . This is something i threw together a while ago and thought what the heck why not share it here ... This tutorial explains on how to set up a temp and frame...

    Started by Raptor, 04-13-2006 05:45 PM
    • Replies: 3
    • Views: 9,720
    05-01-2007 12:05 PM Go to last post
  17. Sticky Thread Sticky: How to Solve "Out of Frequency" with Catalyst/Vista

    I have found a way to sucessfully work around a devastating problem I had after installing Catalyst while running Vista. The Problem As I indicated in a previous thread, every time I installed Catalyst and rebooted my computer, I would get an Out of Frequency Error. It would also say that...

    Started by metaphysician, 03-13-2007 06:53 PM
    • Replies: 0
    • Views: 27,667
    03-13-2007 06:53 PM Go to last post
  18. Thumbs up Sticky Thread Sticky: Dual monitor woes

    ************************************************** Thanks to Phased for this exhaustive walk-through regarding the dual-monitor display trouble. The first post describes the problem and the last two ones give a detailed walk-through for the solution. Good work, Phased! :D ...

    Started by Phased, 12-01-2006 06:16 PM
    • Replies: 2
    • Views: 11,973
    12-02-2006 06:58 PM Go to last post
  1. HD 4870 blue squares

    Hello. I have got a problem in Windows 7 pro 64 bit. Im getting blue squares or a bunch of pixels on dark backgrounds which get more if I scroll down a website in my browser. This only happens in windows when Im playing games everything is fine. I tried to reinstall catalyst driver and even...

    Started by frEsh, Today 10:13 AM
    aero, pixel, windows 7
    • Replies: 0
    • Views: 4
    Today 10:13 AM Go to last post
  2. HD4870 Toxic 512MB BIOS?

    Having some problems with certain games crashing (only seems to happen with Unreal Engine 3 games though oddly :confused:) and thought to update the BIOS, but haven't been able to find one... Would anyone please kindly provide a link to the latest BIOS for the 4870 Toxic 512MB? :)

    Started by kyle_x123, 09-06-2010 06:46 PM
    • Replies: 2
    • Views: 21
    09-06-2010 07:03 PM Go to last post
  3. hd4870x2 red leds no screen

    ii have had my card for 1 year, working without any problem, but 2 weeks ago i bought myself watercooling, for gpu block, cpu block, and i have it connected and it working fine, the problem i got is this: when i power on the computer the hd4870x2 gives three red led and the screen is black, it...

    Started by robinangered, 09-05-2010 12:04 PM
    hd4870x2 led red led
    • Replies: 1
    • Views: 19
    09-05-2010 12:52 PM Go to last post
  4. Less fps in cod4 with HD5670 then with 9800GT?

    Hello, Two days ago, I bought a Sapphire HD5670 1 GB GDDR5. Since I first run it, the card gave me less FPS on Call of duty 4 then the 9800 GT used to. Any ideas why is this happening? My specs : Processor: Intel® Core™2 Quad CPU Q8200 @ 2.33GHz (4 CPUs), ~2.3GHz Memory: 4GB DDR3 1333...

    Started by lordwars11, 08-21-2010 12:55 AM
    • Replies: 3
    • Views: 131
    08-21-2010 07:34 PM Go to last post
  5. Sapphire 5830 Awful Performance?

    Hello guys, allow me to thank you in advance :) First of all I'll start by listing my current rig specs. COMPUTER 1: CPU: AMD Phenom II x4 940 - Clocked at 3.6ghz (OCZ Vendetta 2 Cooler) GPU - Sapphire 5830 - GDDR5 PCI-E Ram - 6GB DDR2 Mobo - Asus M2A-VM

    Started by Blood487, 08-19-2010 05:31 PM
    • Replies: 3
    • Views: 71
    08-19-2010 07:22 PM Go to last post
  6. Unhappy Do I have the GSOD problem?

    First of all, let me start by saying sorry for making another GSOD problem, but this topic isn't to find solutions (well, if you have one, I'll gladly take it :P) but rather to diagnose whether or not I have this problem and if I should RMA or not. The problem: I'm getting heavy glitches on my...

    Started by Veliremus, 08-06-2010 08:42 PM
    brown, gray, gsod, rma, stripes
    • Replies: 7
    • Views: 209
    08-19-2010 07:09 PM Go to last post
  7. Angry Getting Desperate with HD5600

    hi, would appreciate ANY help, getting desperate here, tried everything i could google that made any sense When I run Crysis or Wolfenstein (new one) on high or medium I get "no signal, check cable" and system crashes 10-20 mins into the game. Crysis on lowest settings ran for over an hour....

    Started by nub01, 08-12-2010 11:46 PM
    • Replies: 6
    • Views: 162
    08-14-2010 10:20 PM Go to last post
  8. .mpg Videos Crash ATI Driver

    I am overclocking my 5850 Toxic to 850/1200. Any movie that I have with .mpg extension crashes when played in Windows Media Player. Note that all benchmarks and stress test have passed. When I change the extension to .avi from .mpg, it plays fine without any problems. Why is this?

    Started by SightUp, 08-06-2010 06:46 PM
    • Replies: 3
    • Views: 97
    08-06-2010 07:32 PM Go to last post
  9. Question sapphire HD 5750 problems since new 10.7 catalyst update

    I updated to catalyst 10.7 RADEON HD 5750 Sapphire 1 GB 4 GB DDR3 1333 ram Windows 7 64 Bit AMD Phenom X4 3.0 Ghz Ok heres my problem

    Started by Zero86-Sk, 07-29-2010 09:31 AM
    • Replies: 1
    • Views: 247
    08-03-2010 03:00 PM Go to last post
  10. Half-Life 2: Episode 2 ... really???

    Hey guys. I just loaded up Half-Life 2: Episode 2 for the first time tonight and by God is the game running choppy. My system should be more than enough to handle the game... or at least so I thought: Q6600 @ 3.4 GHz - Stable as can be and 24 hour stress tested Sapphire Radeon HD4850 512MB -...

    Started by Caithness, 08-01-2010 08:08 AM
    • Replies: 0
    • Views: 80
    08-01-2010 08:08 AM Go to last post
  11. No Display from Sapphire HD 3850 AGP. Please Help!

    I bought a used HD3850 AGP - stupid move, I know, but it was fairly cheap ($50) and I can get my money back if it turns out to be DOA. Anyhow, my original power supply was a Raidmax 420W with 13A on the +12V rail and my motherboard is a Soltek SL-K8AN2E. The HD3850 requires a 450W psu with 30A on...

    Started by antiusername, 07-29-2010 08:47 PM
    • Replies: 3
    • Views: 147
    07-29-2010 10:50 PM Go to last post
  12. HD 4870 512mb Complete Boot/POST failure

    I bought this card second hand (yeh i know) and have been running it flawlessly for 6 weeks, perfect performance, ran cool (< 60 under load) and with out any observable errors during extended sessions (primarily DOW). I left a game of COD at the death screen whilst I went to chat to a mate in the...

    Started by redeyed, 07-21-2010 08:09 AM
    • Replies: 3
    • Views: 229
    07-21-2010 10:41 PM Go to last post
  13. Unhappy HD2900 Pro Diagnostic LED

    Hey, sorry if this has already been mentioned but I cannot use the search feature due to errors in the page loading. My friend bought over a hd2900 pro and asked why i thought the fan was goin at 100% and nothing was displaying. I noticed a red led was on (d18). Can anyone tell me what this...

    Started by i2ich13, 07-17-2010 03:15 AM
    • Replies: 1
    • Views: 150
    07-18-2010 11:24 PM Go to last post
  14. Trouble with Sapphire 5870 Vapor-X 2GB

    Hello, I recently bought a Sapphire 5870 Vapor-X 2GB card and installed it into my system. However, on startup, the system fails to POST several times before making a successful attempt. I suspect a PSU, which is 500W but this is quoted as an acceptable system requirement. I also tried with a...

    Started by afronaut, 07-06-2010 09:55 PM
    • Replies: 8
    • Views: 250
    07-15-2010 09:10 PM Go to last post
  15. Perfect drivers and temp question for ati radeon HD 5970 2GB

    Hey guys, I got a ATI Radeon 5970 2GB and until recently was having problem after problem. Last night I was able to solve my problem by using 10.2 version of drivers that came with the card. Let me explain: My games were randomly crashing to desktop and someitmes I would get graphic stutter...

    Started by Sammaye, 06-25-2010 06:05 AM
    drivers, hd 5970, support, tech
    • Replies: 6
    • Views: 449
    07-15-2010 03:48 PM Go to last post
  16. HD4770 fan power-connector problem

    Hello. Just got an issue with the 2-pin power connector on my 4770. System: mobo - gigabyte ga-ep31-ds3l cpu - intel c2d 6300 ram - kingston 2x1gb pc2-6400 dual-ch video - ati sapphire hd4770 pci-e psu - Coolermaster iGreenPower...

    Started by damc2000, 07-14-2010 12:54 AM
    • Replies: 3
    • Views: 150
    07-14-2010 06:27 PM Go to last post
  17. Sapphire 5870 Toxic GSOD

    Hi, I bought a 5870 Toxic 2gig card recently and I've had random problems with it such as artifacts in game to completly rubbished display. Today I powered up the system and was greeted by the attached image. I tried a benchmark called Furmark and ran the stability test and the screen went...

    Started by RoyaleWithCheeze, 07-14-2010 10:25 AM
    • Replies: 2
    • Views: 181
    07-14-2010 03:09 PM Go to last post
  18. Fullscreen problems with 5850, help is welcomed.

    Hello, I've been experiencing problems with going into fullscreen with my Sapphire 5850. It happens with ANY type of fullscreen, games, youtube fullscreen and small applications which require fullscreen. This is the most recent crashlog, from NFS Undercover: ----------------- Problem...

    Started by Dareeude, 07-10-2010 03:39 PM
    • Replies: 0
    • Views: 125
    07-10-2010 03:39 PM Go to last post
  19. Help with HD4350 and HDMI

    Hello, I just purchased a HD4350 to be able to watch movies from my PC on my HDTV. I'm having issues with the HDMI connection. I'm running Windows XP on an AMD 64 Dual 6400+ with 3.25GB of Ram. It seems I have the driver 2010.0527.1242.20909, is it the latest? I found it using the Update link...

    Started by ArieS, 07-05-2010 11:08 PM
    • Replies: 7
    • Views: 266
    07-08-2010 06:33 PM Go to last post
  20. HD4870 restarts randomly

    Specs: MB - AsRock p45turbotwins200 CPU - Q9400 with Scythe Shuriken FAN, stock clocks RAM - 2x DDR-II A-DATA vitesta 1066+ running at 800(motherboard hates 1066 apparently) Video - Sapphire HD4870 512 (blue PCB), flashed with the new Sapphire BIOS a year and a half ago, P/N and SKU# match, no...

    Started by Lwerewolf, 07-04-2010 03:37 PM
    • Replies: 3
    • Views: 296
    07-07-2010 06:00 AM Go to last post

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